Pam Maynard is the first-ever Chief AI Transformation Officer for Microsoft Customer and Partner Solutions (MCAPS). In her role, she leads world-class teams to leverage Microsoft’s AI portfolio to drive internal transformation and work directly with customers to accelerate theirs. Her team is seizing a once-in-a-generation transformational moment by identifying key pain points and previously unthinkable opportunities that can be reached with AI solutions, and then sharing those best practices directly with customers and partners. This approach helps them accelerate their AI transformation with the credibility and trust built from Microsoft’s experience as Customer Zero. Prior to joining Microsoft, Pam was the CEO of Avanade, the leading digital innovator on the Microsoft ecosystem. She was proud to lead Avanade’s global team of 60,000+ employees who center their work around Avanade’s purpose, which is to make a genuine human impact for clients, their employees and customers, and communities. Pam is passionate about building a people-first culture while driving sustainable, responsible growth centered around customers’ success. She believes in building an organization where employee well-being comes first; responsibility and sustainability as a company must be actionable and measurable; and commitment to inclusion, diversity, and belonging is not just non-negotiable but also critical to our ability to innovate. She is a firm believer that the most successful companies are the ones that choose to disrupt themselves, which is why she encourages bold thinking, an innovative spirit in every facet of business, and embracing a growth mindset. Throughout her career in the technology industry, Pam is proudest of her work helping customers rethink how they do business, whether it’s to be more resilient in their operations, empower their employees to do more remotely, strengthen the customer experience, and beyond. She is passionate about using technology as not just an enabler of business, but to support the missions of non-profit organizations and closing the digital divide, especially for young people, so that everyone has an opportunity to participate in the digital world.