As Chief Customer Officer, Lara Caimi leads the Customer organization for ServiceNow. Lara joined ServiceNow in 2017 as the Chief Strategy Officer. She then moved into her current role in 2020. Lara’s organization—which includes customer outcomes, customer & partner excellence, customer experience, and our training & certification organization—provides our customers with best-in-class guidance and capabilities to drive successful digital transformations and realize quick time-to-value. Lara led the development and launch of ServiceNow Impact, the company’s category-defining value acceleration product, as well as RiseUp with ServiceNow, a global program to skill more than 1 million people on the Now platform by 2024. Before joining ServiceNow, Lara was a partner at Bain & Company, where she worked for 17 years. While at Bain, Lara advised technology companies on topics of growth strategy, go-to-market strategy, and M&A. Lara joined the board of Confluent, the event streaming pioneer, in 2020. She is also a member of FirstBoard.io, whose mission is to increase female representation on corporate boards and at the highest level of corporate governance and management. Lara holds a bachelor’s degree in Economics and English Literature from St. Olaf College, a MIB from the University of Sydney as a Fulbright Scholar, and an MBA from Harvard Business School.