Dimitris is Omilia’s CEO and a Founding Partner. He is an NLU technology visionary with a passion for excellence and amassing more than 20 years of experience in Customer Care self-service solutions. He started his career with IBM UK back in 1997 contributing to IBM’s Voice product portfolio development and rollout in more than 70 countries. After Dimitris decided to move back to Greece and Cyprus, splitting his time between the two in 2002, he founded Omilia literally out of his garage with a mission to reinvent customer service. He is probably the most experienced professional in the Conversational AI industry today with more than 127 large-scale projects in Conversational AI successfully in production across 17 countries worldwide.