SmartAction is a cloud technology vendor and the only provider of a fully automated voice and text-enabled omnichannel solution powered by artificial intelligence. IVA® is a centralized AI engine that automates customer service across voice, SMS text, chat, mobile, and social media.  Our nearly 100 clients include some of the most recognized names in industry including Hyundai Motors, MGM Resorts, Royal Caribbean Cruise Line, and AAA.