Engageware is an industry leading B2B SaaS provider of customer engagement solutions that enable organizations to increase revenue and optimize operational efficiency by delivering exceptional customer service. Our consumer self-service, employee knowledge management, and enterprise appointment scheduling solutions enable over 500 organizations to maximize customer satisfaction, improve employee productivity, and optimize the use of expert resources—ensuring that their customers get the right answers, every time, regardless of communication channel. The company serves a variety of end markets including financial services, specialty retail, healthcare, technology, and education, and it enjoys significant customer loyalty based on its 20+ years of experience in helping its customers keep pace with ever-changing customer behaviours and technology advances. Engageware is majority-owned by Clearhaven Partners, a Boston-based PE firm focused on software-defined technology. For more information, please visit www.engageware.com.