← Return to previous page


Sausalito, CA
CRMNEXT is a leading business automation and customer relationship management solution used in the largest CRM implementations globally to create world class customer interactions, business efficiency and growth. With nearly 1 Billion Customers and 1 Million Associates on the platform, CRMNEXT has been refined in partnership with leading companies in Banking, Insurance, Retail and Communications across 14 countries; creating a powerful solution that spans the customer lifecycle, enabling digital transformation at scale, across channels and products. CRMNEXT is disrupting the $36B CRM marketplace in the most important Business to Consumer markets – winning the largest and fastest growing CRM implementations in each country we enter, and redefining the role of CRM as the platform that eliminates barriers to revenue growth, profit growth and exceptional service. Banks such as HDFC, ICICI, Axis, BDO and State Bank of India, TATA AIA and Max Life, Reliance Mutual Fund, Pavers England and Pfizer are all part of the 100% referenceable customer base using CRMNEXT to empower an average of 70% of their workforce to be more productive, and provide the transformation and innovation infrastructure required by the largest and fastest growing companies in the world. The award-winning CRMNEXT platform uniquely combines pattern based integration engines, advanced business automation capabilities and designers for screen/processes flows; in a platform that grows and manages customer relationships while building both business profitability and service value. Recognized as a visionary leader in multiple Gartner Magic Quadrants, it continues where traditional CRMs leave off, going beyond enterprise lead and service management to eliminate the artificial barriers between human and digital channels, automating end-to-end processes and enabling world-class, Omni channel customer interactions from a unified platform. Organizations have grown, adding product platforms and channel platforms to meet the evolving needs of customers. While expanding offerings, this has led to fragmented understanding of the customer relationship, and dis-jointed investment in customer the customer experience. Customers perceive that these siloed organizations have limited visibility and ability to serve the broader customer relationship; with the resulting friction in customer’s interactions impacting customer profitability, loyalty and the ability of these organizations to attract, retain and motivate the best human capital. Proven platform success and Partner relationships with IBM, Accenture, Tata, Infosys and Tech Mahindra are fueling an opportunity to support the rapid growth of CRMNEXT implementations and industry vertical solutions. Expanded field sales, partnership enablement and marketing resources will be necessary to support this growth, particularly in the largest CRM replacement markets of North America and Europe. Prudent investment in sales and marketing resources will allow CRMNEXT to continue to replace ageing deployments of Siebel & SAP and act as the consolidating enterprise platform for the largest Salesforce and Microsoft customers. Building on 8 years of profitability and business growth, CRMNEXT has reached a tipping point of opportunity for compounded annual growth. Our advanced platform, hybrid SaaS model, commutable cloud infrastructure and segment dominance in large enterprises needing ultra-scalable CRM closely integrated with operational systems, has led to 2X year-over-year Growth from 2015 to 2016 in terms of Revenue, Seats, and Customers Served. This growth rate is expected to continue as the pace of the CRM market maturation continues to quicken with companies replacing both legacy enterprise CRM and departmental cloud based implementations of CRM with enterprise-wide omni channel digital transformation initiatives that require the unique platform capabilities of CRMNEXT.