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Minneapolis, MN
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for the overall experience it provides, from implementation to ongoing support. Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce engagement management (WEM) suite—including quality management, workforce management, analytics and advanced reporting—that captures and analyzes customer interactions to provide a single view of the customer and improve the agent experience.